Vailuna

Help & Support

Last updated: September 18, 2026

Email [email protected] with the app version, operating system, steps to reproduce and screenshots with private information removed. Never send your master password, recovery key, verification codes or original vault files.

Subscriptions and restoring purchases

Restore purchases on the Subscription screen using the Apple Account that made the purchase. Manage renewals or cancellation in Apple’s subscription settings. Request refunds through Report a Problem. Deleting the app does not cancel a subscription. Pro does not include cloud storage capacity.

My desktop is activated, but my data is missing

Activation grants access to features; it does not copy your files. In Sync & Storage on both devices, choose compatible sync methods and the same cloud account, and open the same vault. iCloud requires the same Apple Account in system settings. Check the latest sync result and confirm uploads and downloads have completed.

Cloud storage is full, or only thumbnails appear

A visible thumbnail does not prove the original uploaded successfully. On the device holding the original, check sync errors, available cloud capacity and connectivity, then retry. Do not delete source data or empty the vault to troubleshoot this. Storage capacity is provided by your chosen cloud service.

I forgot my master password

Try any recovery method you previously configured that remains available. The developer does not hold your decryption keys and cannot retrieve your password or unlock files. Do not recreate or delete your only vault without an independent backup.

Can compressed originals be restored?

Only if a usable original backup remains. Replacement can change pixels and information you allow to be converted. Once recoverable backups are deleted, the compressed file cannot recreate original pixels, HDR or discarded metadata. Back up important material first; see the Terms of Use.

Sending diagnostics

You can export diagnostic logs from Sync & Storage, review them and choose to send them. The app does not automatically upload these logs to the developer. Your message and attachments are used to handle your request. See our Privacy Policy for details.